Terms & Conditions
INTRODUCTION
Welcome to the Oldee Online Shop. These terms and conditions apply to all use of, and orders placed on the Oldee website, oldeedesign.com, and orders made by telephone or e-mail with Oldee.
We advise you to carefully read through our terms and conditions before placing your order. OLDEE reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order. You should keep a copy of these Terms and Conditions for future reference.
Company name: Oldee ApS, VAT registration number: DK-42056197, Where Registered: Denmark, Registered office address: Ordrup Station 1, 2920 Charlottenlund, Denmark
ORDERS
Please make sure that you have read and understood the Terms & Conditions and the Privacy Policy before you place an order. By placing an order on the Online Shop, by telephone or e-mail you confirm that you accept these conditions.
Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. When placing an order, we will send you an immediate receipt by email confirming the placement of your order. Please note that this receipt is not an order confirmation and that the order is not binding upon us yet. In case you do not receive the receipt, please send an email to shop@oldeedesign.com.
A binding agreement between you and OLDEE has not been entered into until we confirm the acceptance of the order by email. This final order confirmation will also include delivery and tracking information.
We reserve the right to refuse or cancel your order at any time for certain reasons including, but not limited to: Product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
Please note that OLDEE does not guarantee that all products presented on the Website are in stock or are available for purchase. OLDEE reserves its right to stop selling a product and to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
PRICES & PAYMENT
The Oldee Online Shop accepts the following credit cards:
VISA/Dankort
EURO/MASTERCARD
AMEX
Apple Pay
Your card will be debited when your order has been confirmed and processed. All prices are indicated in EUR, DKK and USD. Oldee is not responsible for currency changes, and your bank determines the exchange rate that appears on your credit card statement. The card issuer may add service charges to the payment. Any such service charges will be added to the total price.
Purchases within Denmark includes 25% VAT which are included in the price seen on the website.
Purchases within the EU includes your local TAX rate. All customers located outside of the EU, will be charged the local taxes and VAT in customs duties. Please note that you may be required to pay any such taxes and duties before the authority releases your goods to you. OLDEE cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.
Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage.
DELIVERY
Products ordered in the Oldee Online Shop are delivered worldwide. We strive to offer the best delivery services and, consequently, all orders are dispatched within 1-5 working days, given that the product is in stock. However, during public holidays, the time of delivery must be expected to be longer.
Regular service to EU countries is approx. 5-6 business days as from the date of dispatch. Regular service to non-EU countries is approx. 7-8 business days as from the date of dispatch.
We ship our products to the US, but do not take any responsibility for any rewiring. If a shipment is not picked up or the recipient refuses to accept the parcel and it is therefore sent back to OLDEE, we allow ourselves the right to deduct the return costs from their refund.
RETURNS
You have the right to regret your purchase within 14 days. The withdrawal period expires 14 days after the day on which you or another person of your choice (except the carrier) receives the physical possession. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day. However, you do not have the right of withdrawal when purchasing commissioned goods.
To take advantage of the right of withdrawal please let us know that you regretted your purchase by writing an email stating this to: shop@oldeedesign.com.
Return of the item and return costs:If you’ve regretted the purchase of an item, please ship or deliver the item to:
Oldee
Ordrup Station 1
2920 Charlottenlund
Denmark
The costs associated with the return will be covered by you. The item must be shipped without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
Refund:
If you regret a purchase, we will refund all payments received from you (excluding delivery costs).
We will refund the amount within 8-10 working days of the date we receive your returned purchase.
We will refund the amount by the payment method that you used in the original transaction, unless you have explicitly agreed otherwise.
In any case, you will not be charged any fees connected the refund.
Testing of the item and packaging:
You are liable for any deterioration of the value of the product due to the handling of the product. You are usually allowed to try the product in the same manner as in a physical store, but you must not use it. If you have used the item in a way that you cannot do in a physical store and hence, we cannot resell it to the full price or at all, you must expect that we deduct the impairment in the amount, you must have in refund. If the item no longer has a trade value, we will not refund the purchase amount.
You must return the item in the original packaging, and you are responsible for making sure that the item is properly wrapped when returning it. You carry the risk of the package/items yourself until we receive it. Therefore, for parcel shipments, keep a receipt stating that you have submitted or delivered the return parcel.
DEFECTS & COMPLAINTS
The packages are insured during carriage, and we ask you to kindly verify the content upon receipt. Should you receive an item classified as faulty and/or damaged upon arrival, you must report this to OLDEE within 7 days of receipt.
Irrespective of whether any errors or defects are ascertained upon receipt or later, all products are subjects to the Danish Sale of Goods Act (Koebe-loven), which gives you 24 months to complain about a product. However, if the errors or defects are due to failure or damage caused by improper use or carelessness, your negligence, abuse or other incorrect use, your right to complain will lapse.
In case of a complaint or if an order is not delivered, please contact us by email to shop@oldeedesign.com.
Even though we make great efforts to depict colors and qualities as accurately as possible, we cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer, screen resolution or monitor settings, colors may vary. Minor color deviations are therefore not considered a defect within the meaning of the Sale of Goods Act. Many of our items are handmade and unique, so the shapes might differ slightly from the ones pictured.
SECURITY
Oldee is committed to protecting your privacy. All information provided by you is received securely through SSL (Secure Sockets Layer). SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Only Nets and your bank have access to your information.At Oldee, we guarantee that the information entered by you will not be disclosed to any unauthorized third parties.
For more information on the data collected by us and the way in which such data is used, we refer to the privacy policy.
GOVERNING LAW
These terms and conditions and any contract for the purchase of our product are subject to Danish law, except for the Danish conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
DISCLAIMER
We cannot guarantee that this website will be free from errors and erroneous content.We disclaim liability for typos, errors in specifications, measurements, images, changes in direct and indirect taxes, incorrect price and price adjustments, technical errors, out-of-stock product and force majeure, including non-delivery on the part of our suppliers.
You will be notified by email as soon as we received your order.
VERSION
The latest update of the Terms and Conditions of Oldee was made in August 2024.